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Messaging Terms & Conditions

Effective Date: March 3, 2026

Bell Mechanical (referred to as "we," "us," or "our") provides HVAC services and uses automated text messaging and/or voice calls to communicate important service-related information. By providing your mobile phone number and opting in (e.g., via our website forms, booking process, or other means), you agree to these Messaging Terms & Conditions.

1. Consent 

By providing your mobile phone number and checking the opt-in box (or otherwise expressly consenting), you provide your prior express written consent to receive recurring automated text messages and/or automated or prerecorded voice calls from Bell Mechanical (and our service providers, including CRM and messaging platforms like ServiceTitan and Avoca.ai) at the number you provided. These communications may use an automatic telephone dialing system (ATDS) or artificial/prerecorded voice. We may use authorized service providers to facilitate these communications on our behalf.

2. Message Types 

You may receive messages including, but not limited to:

  • Appointment confirmations and reminders
  • Service scheduling updates and rescheduling notifications
  • Service completion updates
  • Follow-up communications related to your HVAC request or service
  • Account/service notifications directly related to your interactions with us
  • Promotional offers, seasonal service reminders, and maintenance-related marketing communications (if you opt in to receive them)

These messages are service-related and transactional, including appointment reminders, scheduling updates, service confirmations, and follow-up communications related to your request or service.

3. Message Frequency 

Message frequency varies based on your service needs, appointments, and interactions. You may receive 0–10 messages per month, but this can be higher depending on activity (e.g., multiple appointments or follow-ups).

4. Message and Data Rates 

Message and data rates may apply according to your mobile carrier plan. Contact your carrier for details. We do not charge for these messages, but standard carrier fees may apply. Carriers are not liable for delayed or undelivered messages.

5. Opt-Out Instructions 

You can opt out of receiving future text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, QUIT, or a similar keyword to any message we send.

  • You will receive one final confirmation message confirming your opt-out.
  • After opting out, no further messages will be sent (except as required to confirm the opt-out). We will process your opt-out request within a reasonable time, not to exceed 10 business days. Note: Opting out of text messages does not revoke consent for voice calls unless you specifically indicate otherwise, and vice versa (per current TCPA rules).

For help or questions, reply HELP to any message or contact us at:

6. Opt-In & Consent Not Required for Purchase 

Your consent to receive automated messages is not a condition of purchasing goods or services from us. You may book appointments, request quotes, or use our services without opting in to SMS or calls.

7. How We Use Your Phone Number 

We use your phone number to send you the messaging described in these Terms, including appointment reminders, service updates, follow-up communications, customer support responses, consent management, and compliance-related recordkeeping. We do not sell your phone number. We do not share your phone number with third parties for their own independent marketing purposes. We may share your phone number with vendors and service providers that help us deliver, support, document, or administer these communications on our behalf.

8. Compliance 

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and other applicable federal and state laws. Consent may be revoked by any reasonable means, and we honor all valid opt-out requests.

9. Retention Policy

We may retain your phone number, consent records, and opt-out history for a reasonable period as needed to administer our messaging program, maintain suppression lists, and comply with legal obligations. For more information, please review our Privacy Policy.

10. Changes to These Terms 

We may update these Messaging Terms from time to time. Continued receipt of messages after changes constitutes acceptance. Check our website for the latest version.

If you have questions about these terms, contact us at service@bellmechanical.com or 845.409.0490 or visit our website at www.bellmech.com.